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Module available free of charge!

Important Dates

Date of Release: May 5, 2011
Date of Module Expiration: May 5, 2014

Quality Measurement and Stakeholder Interests Module

Activity Description

Measurement is fundamental to quality improvement. It allows us to assess baseline performance, identify drivers of poor performance, and assess the impact of quality improvement efforts. It plays an important role in allocating resources within an organization. More broadly, measurement allows an organization’s performance to be compared to that of similar organizations.

The Quality Measurement and Stakeholders Interests Module is an online learning module that begins with a lesson, and contains an 8 question post-test with accompanying answers, rationales, and references. When the participant selects the correct answer, immediate feedback (i.e., rationale) is given explaining why it is the correct answer. If an incorrect answer is selected, the participant is invited to “try again”. If an incorrect answer is again selected, the correct answer is revealed as well as the rationale detailing why it is correct.

Quick Facts

Format: Internet-based module beginning with a lesson, and followed by a post-test of 8 questions with accompanying answers, rationales, and references.

CME Credit: Three (3) AMA PRA Category 1 CreditsTM

Registration Fee: $0

Educational Objectives

Upon completion of this educational activity, participants should be able to:

  • Define and compare structure, process, and outcome measures
  • Define stakeholders and understand their interest in improving quality
  • Recognize and explain measure as defined by key external stakeholders
  • Describe trends in U.S. hospital quality performance and potential unintended consequences of quality measurement and incentive programs


Kevin J. O’Leary MD, MS
William P. Dickey MD

CME Accreditation Statement

This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of Blackwell Futura Media Services and the Society of Hospital Medicine. Blackwell Futura Media Services is accredited by the ACCME to provide continuing medical education for physicians. Blackwell Futura Media Services designates this online activity for 3 AMA PRA Category 1 CreditsTM.


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