Institutional Support

Obtaining Institutional Support

Your team needs support from your medical center leadership to enhance your improvement effort. Getting institutional buy-in and administrative support is essential. Ideally, you should use data that is already being collected to evaluate the care of patients with heart failure. Given the financial resources required to support a heart failure improvement effort, you should probably skip ahead to Building the Business Case so you can argue that heart failure improvement efforts can be cost effective. A direct line to administrative support for your effort, either by a direct reporting structure or by involving a senior administrator in the team, should be in place before you go any farther.

TASK

Meet with members of your administration and have prepared talking points, and, ideally, some preliminary information you've collected demonstrating the need for the administration's attention. Review the Draft Memo to Administration or Executive and Building the Business Case to help you convince your administrative leaders of the importance of supporting a program to improve heart failure care and improve core measure performance.