Quality Methodologies | Quality 101 | SHM's Quality & Innovation Initiatives

Identifying an appropriate quality improvement methodology is important to establishing a structured, sound approach to implementing a new initiative. The resources below provide a guide for selecting a quality/performance improvement methodology.

General Resources

  1. Choosing a Quality/Performance Improvement Methodology
  2. Tools for Quality Improvement and Patient Safety

Six Sigma/Learn

Many hospital/healthcare organizations have been turning to Six Sigma/Lean techniques traditionally used in the manufacturing industry to reduce waste and improve broken or sub-optimal processes. The articles below describe how some organizations have applied these techniques in healthcare.

  1. Six Sigma Catapults Hospitals to Next Level of Quality
  2. Hospitals Turning to Lean Six Sigma for Performance Improvement
  3. One Piece of the Patient Safety Puzzle: Advantages of the Six Sigma Approach
  4. Six Sigma
  5. Implementing Lean Six Sigma Methodologies in the Radiology Department of a Hospital Healthcare System
  6. Addressing the Issues at Doctors Hospital of Augusta
  7. Implementing Kaizen for a Lean Health Care Transformation
  8. Lean in Healthcare

Model for Improvement

The Model for Improvement, developed by Associates in Process Improvement, is a simple yet powerful tool for accelerating improvement. The Model for Improvement has been used successfully by hundreds of healthcare organizations to improve many different healthcare processes and outcomes. The model consists of two parts addressing three fundamental questions and engaging in tests of change.
  1. Institute for Healthcare Improvement: How to Improve
  2. Institute for Healthcare Improvement's Science of Improvement: How to Improve Model for Improvement

Tools for Process Improvement

  1. Fishbone-Ishikawa Diagram
  2. Flow Diagrams
  3. Force Field Analysis
  4. Pareto Chart
  5. Statistical Process Control
  6. Using Storyboards

If you need additional support in leading a quality improvement effort, SHM’s signature programs can guide your team through each phase and provide individual mentoring in areas such as care transitions (Project BOOST®), Glycemic Control (GC), Medication Reconciliation (MARQUIS), Atrial Fibrillation (AFIB) and Venous Thromboembolism (VTE). We also provide resources by clinical topic to help you find exactly what you need.

No matter where you are in the spectrum, SHM can assist you in your efforts. SHM encourages you to join the QI community and view the calendar for up to date information on key events and discussions around the quality and innovation movement.

Questions or Comments, please email thecenter@hospitalmedicine.org.