Frequently Asked Questions

SHM and its publishing partners have put this list of "frequently asked questions" together as a resource to aid recruiters in taking full advantage of all of the resources that our online career center offers.F This document will answer many of your questions, but please do not hesitate to contact us directly at any point in time if we can be of assistance, or if you would like to discuss your account.

Thank you for your support of SHM and the hospital medicine movement.
Todd Von Deak
Vice President, Membership and Marketing
tvondeak@hospitalmedicine.org
267-702-2640

Key Contacts for Assistance at Any Time:
Boxwood Customer Service:
Online through SHM's Career Center (www.hospitalmedicine.org/careercenter)
By phone at 888-491-8833 (8:30 - 5:30 EDT, Monday through Friday)
Eamon Wood (Pharmaceutical Media Inc):
ewood@pminy.com or 212-904-0363

How do I post a job?
For maximum value, we hope that you will consider a packaged online and print advertising opportunity. For more information on these opportunities, please contact Rob Zwick via the information above.
To post an "online only" advertisement, you need to first login to the Career Center. Go to the "links" box. Click on "post a job". Fields with a blue + are required. Please make sure to review for accurate spelling. To edit, select the "Make Changes" button. Otherwise, select the "Post Job Now" icon.

How do I delete an existing job?
After logging in, go to the "Jobs" box and click on "Active Jobs". Click the box under the heading titled 'Action'. The listing will be deleted when clicking on "Bulk Delete"

How long does it take for my job posting to be seen on the website?
Approximately 20-30 minutes. If it has been more than 48 hours, call career center support at 888-491-8833.

How can I add another user to my account?
After logging in, go to the "My Account" tab and click "Create a New User". This will prompt you for First Name, Last Name, E-mail, Phone, and Password for the user you wish to add. Once access has been created, the new user can use the login information created during this process.

How can I obtain a copy of the job posting?
To view a previously run job posting, login to your account, then click on "Inactive Jobs" ("My Account" tab). Then click on the job title to copy or print the desired posting.

How can I renew an expired posting?
From the "My Account" tab, click the "Inactive Jobs" link to copy an expired job. To do so, select the copy icon from the appropriate line. From here you can edit, preview and post the job immediately.

How do I post a job while keeping the employer name and information confidential?
To create a confidential job posting, click "Edit Employer Profile" and enter "Confidential" in the "Employer Name" and "Employer Profile" fields and leave the "Homepage" field blank. Additionally, when you are posting the job, enter "Confidential" in the "Display Company As" field. Job seekers will not see your contact information unless you provide it in the text of the ad.

How can I change my password?
You can change your password from the "My Account" tab of your account by clicking on the link titled "Change My Password". You will be able to use this page to create a new password.

How do I post my job in more than one state?
By selecting "nationwide" in the state field, the job will appear in all searches. If you leave this field blank, your job will not appear in any search based on the state.

Why is my job posting marked "Pending"?
This happens if you have previewed your job posting online, but have not submitted the posting or payment information. Click on the "Pending Jobs" link on the "My Account" tab to edit, preview and complete the posting process.

Where can I change the web address for my company?
To update the web address, log into your employer account and click on "Edit Company Profile" on the "My Account" tab. The web address field will appear on all job postings, but may also be left blank.

What if my company requires applicants to apply online on our website and I do not want to include an email in the "Reply to" field?
Some sites require that an e-mail address be provided on the job posting form. On these sites, we encourage you to specifically state in the text of your job posting how applications will be accepted. For example, you may wish to enter "ONLY APPLICATIONS SUBMITTED AT [your web address] WILL BE ACCEPTED" to discourage applicants from submitting their applications incorrectly.

How can I edit a current job posting?
From the "My Account" tab, click the "Active Jobs" link. Click the edit button (icon looks like a pencil) on the same line as the job you wish to edit. Once the changes have been made, click "Preview Job" at the bottom. Click "Post Job Now" to complete the posting process.

How can I renew a posting that is about to expire?
There is no way to actually renew the current job; however, you can copy it to keep it running. From the "My Account" page, click the "Active Jobs" link, then select the copy icon on the line of the job you wish to copy. From here you can make any changes, preview and post immediately.

What should I do if the account's contact person and the person to receive resumes are different?
When completing the employer registration, enter the information for the person who will be managing the account. If resumes/applications should be sent to a different e-mail address, you may enter this address on the job posting form in the "Reply To E-mail" field.

How can I edit my employer profile?
From the "My Account" tab, click "Edit Employer Profile." Make any changes, then click the "Save & Continue" button located at the bottom of the form. Once the changes are made and submitted, they will appear online within 24 hours.

Can I post my job for a shorter duration than the site offers?
Once you post a job online, you may remove it at any time. Please note that we do not issue refunds for unused portions of a posting.